Monday June 10 - Tuesday October 15, 2019

Incident

Calls are not working for some customers

Issue Summary:

On June 10th 2019 from 9:20am a.m. PDT - 1:33 p.m. PDT, all Slack Call features were unavailable for customers. A change occurred during a system update that made certain credentials unavailable to Slack servers, which caused the outage. Once the correct credentials were provided, all customers could successfully make calls again in Slack. At 1:33 p.m. PDT the issue was resolved.

1:30 PM PST

Great news! Calls are working again. We're very sorry for the disruption and appreciate you standing by while we got this fixed up.

2:19 PM PST

We've identified the problem and we’re working on a fix to get Calls working again. More details to come as they become available.

1:28 PM PST

Our team is still looking into the trouble folks are having with Calls. We'll continue to update you on our progress.

12:46 PM PST

We're still exploring possible fixes for this issue. We apologize for the disruption and we hope to be back to normal soon.

12:16 PM PST

We're still trying to pin down the root cause of this Calls issue. We hope to bring some good news soon and appreciate your patience.

11:45 AM PST

Some people may be seeing issues with Slack Calls. We’re on the case and will be back with more details soon. Thank you for your patience in the meantime.

11:14 AM PST

Services affected

Calls

Status

Resolved