Tuesday June 11 - Tuesday October 15, 2019

Incident

Some Org Owners are unable to access their Admin dashboard

Issue Summary:

On June 11, 2019 at 2:00 p.m. PDT a change to the search servers caused an issue where some Org Owners were unable to access the Admin Dashboard. We launched an investigation and resolved the issue on June 12, 2019 at 12:15 a.m. PDT.

6:46 PM PST

We come bearing good news! All Org Owners should be able to access their Admin dashboard once more. To all those affected, we truly appreciate you sticking with us through that. We are doing all we can to prevent this from happening in future.

12:21 AM PST

Things are looking up though we are not out of the woods yet and we don't want to get ahead of ourselves.

12:00 AM PST

It appears that we were a little quick to confirm the issue had been isolated, sadly. Our changes didn't have the desired effect. Sorry for that. We'll keep you updated as we know more.

11:30 PM PST

We've isolated the problem and are working hard to restore these Admin dashboards. Thanks again for holding tight.

10:40 PM PST

Our engineers are still looking into what’s causing the issues with the Admin dashboard for Org Owners. We'll continue to update you on our progress.

9:50 PM PST

We're looking into why some Org Owners are having trouble accessing their Admin dashboard. Apologies for this hassle.

6:49 PM PST

Services affected

Workspace/Org Administration

Status

Resolved