Thursday June 20 - Saturday August 17, 2019

Incident

Some people may have trouble loading images

Issue Summary:

On June 20, 2019 at 12:29 p.m. PDT, a small number of servers started experiencing issues. As a result, image previews, in addition to Twitter feeds, began failing. By 3:30 p.m., the problematic servers were fixed and these features started displaying as expected.

6:37 PM PST

For those affected, we’re happy to report that all images should be loading properly in Slack. We apologize for the inconvenience. We’ll report back with an Issue Summary shortly.

3:35 PM PST

We're making some progress, but we're not yet in the clear. We'll be updating you again soon. Thanks for your patience today.

2:55 PM PST

We're still working on getting images to load once again. We hope to have an update soon. Thank you for sticking with us!

2:25 PM PST

We’re still looking into why images aren't loading for some people, but we don’t have additional information just yet. We’ll continue to keep you posted.

1:55 PM PST

Some people may be seeing blank boxes instead of images in Slack. We're sorry for the inconvenience, and we're looking into this now.

1:25 PM PST

Services affected

Link Previews

Status

Resolved