Thursday June 13 - Tuesday October 15, 2019

Incident

Trouble with the Zendesk integration

Issue Summary:

On June 7, 2019 at 9:20 a.m. PDT, the Zendesk app (legacy) began to fail delivering some messages and notifications. Our team opened an investigation and discovered some app notifications were being queued up but not posted.

We deployed a fix and resolved the issue on June 17, 2019 at 11:00 a.m. PDT. We’re still investigating the root cause of this issue to prevent this from happening again in the future.

9:57 AM PST

We're happy to report that the functionality of our Zendesk (Legacy) integration has been restored and people should no longer experience issues with missing messages or notifications. Apologies for any disruption to your workflow.

11:21 AM PST

We're still looking into the issues with the Zendesk (Legacy) integration, but don't have new information to share just yet. If you see any problems with your Zendesk notifications, please let us know through feedback@slack.com.

5:49 PM PST

We're seeing some degraded performance with the Zendesk (Legacy) integration, which may lead to some folks missing messages or notifications. We're on the case and will share updates here.

11:54 AM PST

Services affected

Apps/Integrations/APIs

Status

Resolved