Wednesday June 19 - Saturday August 17, 2019

Incident

Members tab on the Analytics page not displaying data for Grid customers

Issue Summary:

On June 18, 2019 at 4:22 p.m. PDT, we made a change to how our workspace analytics pages populated data. This change caused Enterprise Grid users to be unable to view the Members tab on any workspace-specific analytics page they attempted to load. This issue was brought to our attention on June 19 at 12:03 p.m. PDT, at which time we reverted this change and were able to restore the pages' functionality by 3:09 p.m. PDT, June 19.

7:41 PM PST

Thank you for your patience while we looked into this issue. We can confirm that the Members tab on Grid workspace Analytics pages should show the data now. Our apologies for the disruption.

3:29 PM PST

We've had some reports that customers on Grid workspaces are having trouble with the Members tab not returning any data on the Analytics page. Our team is investigating, and we'll share more updates as we have them. Our apologies for any inconvenience this is causing.

1:04 PM PST

Services affected

Workspace/Org Administration

Status

Resolved