On July 26, 2019, at 2:05 p.m. PDT, we received reports that some users were unable to connect to Slack. Upon investigation, we learned that our latest code change was incompatible with the desktop app versions 3.2.0 or older. The result was that users trying to connect to Slack using these older apps were unable to do so. We identified the problem and reverted this code change. The issue was fully resolved by 3.42 p.m. PDT.
4:32 PM PST
We are happy to report this issue has been resolved, users running desktop app v 3.2.0 or older should be back up and running. Apologies for any disruption to your day.
3:46 PM PST
We're still trying to pin down the root cause of the desktop app v 3.2.0 and older failing to connect. In the meantime, please update the app to get things running again. Apologies for any disruption to your day.
3:30 PM PST
We’ve heard reports that some people using older versions of the desktop app are having trouble connecting to Slack. If you are still running into issues after updating, please let us know. https://slack.com/downloads
3:00 PM PST
Some people may be having an issue with Slack. We’re currently investigating and will have more information shortly. Thank you for your patience.
2:52 PM PST
On July 26 from 05:00 a.m. PDT, some users began to experience connectivity issues. This was determined to have been caused in part by a code change published the night before. While reverting this change and attempting to recover from its downstream effects, users began to experience failures while sending messages as an unintended side effect. As a result, we rolled back this attempted fix and began applying it again, this time more slowly, bringing full recovery to impacted users by 10:25 a.m. PDT.
2:27 PM PST
Things should be back to normal and users should no longer see issues connecting. If you're still having troubles, let us know at firstname.lastname@example.org.
10:25 AM PST
We're seeing signs of recovery and users should see improvements. We'll let you know when things are fully back to normal.
10:07 AM PST
We don't have any further updates right now, but thank you for your patience while we continue towards a solution.
9:37 AM PST
We’re still working to fix the varying issues that have been impacting some workspaces. We hope to have the issue fully resolved as soon as possible.
9:07 AM PST
We're getting close to a solution, but we aren't in the clear just yet.
8:37 AM PST
Users may see varying symptoms including missing channels and troubles loading messages. Thanks for sticking with us through this.
8:07 AM PST
We're still investigating an issue with connections and we don't have any news to share just yet.
7:37 AM PST
Some folks may see issues connecting to Slack and symptoms may vary for users. We’re currently investigating and will have more information shortly. Thank you for your patience.
7:07 AM PST