Wednesday July 31, 2019

Incident

Customers may be unable to view or open support tickets via the Help portal

Issue Summary:

On July 31, 2019, at 3:25 p.m. PDT, one of our service providers made an API change that disrupted our ability to read incoming data correctly. This affected the display and functionality of support requests on our Help portal. We put a fix in place to account for those changes and confirmed the issue was resolved at July 31, 2019 at 7:39 p.m. PDT.

9:36 PM PST

We have resolved the issue and the Help portal is running smoothly once again. Thank you for being patient with us while we worked to fix this.

8:14 PM PST

We're investigating an issue with our Help portal and you may not be able to view or open tickets with our support team there at the moment. For now, you can reach us directly by emailing feedback@slack.com. Our replies are also delivered to the email address associated with your Slack account — please check your inbox for these in the meantime.

Apologies for the disruption. We appreciate you bearing with us.

7:08 PM PST

Status

Resolved

Incident

File uploads failing on the Android app

Issue Summary:

On July 30, 2019 at 10:46 p.m. PDT, we began to receive reports that users could not upload files to Slack if they tapped on the paperclip icon in the Android app. We investigated the issue and identified that a backend change to the upload flow was broken for a small number of users. On July 31, 2019, we reverted that change and the issue was fully resolved by 1:34 p.m. PDT.

2:24 PM PST

We've narrowed things down and have rolled out a fix for file uploads on the Android app. In case you're still having trouble, please reach out to feedback@slack.com

1:37 PM PST

We've received reports of file uploads failing on the Android app. We're investigating the issue and will report back when we have more details to share.

10:42 AM PST

Status

Resolved

Incident

Two-factor authentication codes not delivered via SMS

The issue is resolved and 2FA codes are now being delivered as expected. We're sorry for the hassle.

5:08 AM PST

We've received reports of SMS codes for two-factor authentication not being delivered to some people. Apologies for the trouble - we're looking into this with our service provider for SMS.

4:49 AM PST

Services affected

Login/SSO

Status

Resolved