Friday July 26 - Tuesday October 15, 2019

Incident

Connection issues for desktop app v 3.2.0 and older

On July 26, 2019, at 2:05 p.m. PDT, we received reports that some users were unable to connect to Slack. Upon investigation, we learned that our latest code change was incompatible with the desktop app versions 3.2.0 or older. The result was that users trying to connect to Slack using these older apps were unable to do so. We identified the problem and reverted this code change. The issue was fully resolved by 3.42 p.m. PDT.

4:32 PM PST

We are happy to report this issue has been resolved, users running desktop app v 3.2.0 or older should be back up and running. Apologies for any disruption to your day.

3:46 PM PST

We're still trying to pin down the root cause of the desktop app v 3.2.0 and older failing to connect. In the meantime, please update the app to get things running again. Apologies for any disruption to your day.

3:30 PM PST

We’ve heard reports that some people using older versions of the desktop app are having trouble connecting to Slack. If you are still running into issues after updating, please let us know. https://slack.com/downloads

3:00 PM PST

Some people may be having an issue with Slack. We’re currently investigating and will have more information shortly. Thank you for your patience.

2:52 PM PST

Services affected

Connections

Status

Resolved