9:36 PM PST
We have resolved the issue and the Help portal is running smoothly once again. Thank you for being patient with us while we worked to fix this.
8:14 PM PST
We're investigating an issue with our Help portal and you may not be able to view or open tickets with our support team there at the moment. For now, you can reach us directly by emailing email@example.com. Our replies are also delivered to the email address associated with your Slack account — please check your inbox for these in the meantime.
Apologies for the disruption. We appreciate you bearing with us.
7:08 PM PST