Wednesday July 31 - Tuesday October 15, 2019

Incident

Customers may be unable to view or open support tickets via the Help portal

Issue Summary:

On July 31, 2019, at 3:25 p.m. PDT, one of our service providers made an API change that disrupted our ability to read incoming data correctly. This affected the display and functionality of support requests on our Help portal. We put a fix in place to account for those changes and confirmed the issue was resolved at July 31, 2019 at 7:39 p.m. PDT.

9:36 PM PST

We have resolved the issue and the Help portal is running smoothly once again. Thank you for being patient with us while we worked to fix this.

8:14 PM PST

We're investigating an issue with our Help portal and you may not be able to view or open tickets with our support team there at the moment. For now, you can reach us directly by emailing feedback@slack.com. Our replies are also delivered to the email address associated with your Slack account — please check your inbox for these in the meantime.

Apologies for the disruption. We appreciate you bearing with us.

7:08 PM PST

Status

Resolved