7:56 PM PST
We've isolated the issue and have begun working to correct the member changes on the workspace billing page. We are taking steps to ensure that member changes are accurate moving forward, and that there are no more errors in the Admin weekly emails. We're sorry for any concern caused by this issue, and are working to make sure we can avoid this coming up again in the future. We'll report back with an Issue Summary shortly.
7:13 AM PST
We’re still looking into the issues with the billing page and billing related emails, but we don’t have additional information to share just yet. We appreciate your patience.
5:45 PM PST
Some workspaces may be seeing inaccurate counts of active and inactive members on their billing pages and in relevant emails. We've identified a possible fix to get things back in order, and we'll keep you posted once we have more news to share.
11:44 AM PST
Some users may be noticing an incorrect user count on their workspace billing page, as well as errors in billing and admin related emails received from Slack. Thank you for bearing with us while we investigate further.
6:52 AM PST