Monday July 15 - Saturday August 17, 2019

Incident

Problems with the billing page and billing related emails from Slack

Issue Summary

From July 12, 2019 to July 15, 2019, we encountered issues with the systems used to to adjust credits on workspaces when membership or user activity changes.

We were able to restore the system on July 16, 2019, and backfilled data to adjust credits and provide refunds for teams overcharged. During this time, customers may have seen issues with missing or incorrect invoices, incorrect member changes in some emails, and incorrect information on their billing pages.

7:56 PM PST

We've isolated the issue and have begun working to correct the member changes on the workspace billing page. We are taking steps to ensure that member changes are accurate moving forward, and that there are no more errors in the Admin weekly emails. We're sorry for any concern caused by this issue, and are working to make sure we can avoid this coming up again in the future. We'll report back with an Issue Summary shortly.

7:13 AM PST

We’re still looking into the issues with the billing page and billing related emails, but we don’t have additional information to share just yet. We appreciate your patience.

5:45 PM PST

Some workspaces may be seeing inaccurate counts of active and inactive members on their billing pages and in relevant emails. We've identified a possible fix to get things back in order, and we'll keep you posted once we have more news to share.

11:44 AM PST

Some users may be noticing an incorrect user count on their workspace billing page, as well as errors in billing and admin related emails received from Slack. Thank you for bearing with us while we investigate further.

6:52 AM PST

Services affected

Workspace/Org Administration

Status

Resolved