Wednesday August 7, 2019

Incident

Connectivity issues for some workspaces

Issue Summary:

On August 7, 2019 at 2:16 p.m. PDT, one of our servers received a large number of requests, resulting in Slack being unavailable to customers whose workspaces were hosted on that server. The server recovered from this traffic at 3:59 p.m. PDT, restoring service to the affected workspaces.

5:05 PM PST

Customers may find that they can connect again now, although we are still working on ensuring this issue is fully resolved. We will come back and update here once we have that all clear.

4:20 PM PST

Thank you for your continued patience as we look into a fix for this issue. We do apologize for the disruption to your day, and hope to have things back to normal soon.

3:59 PM PST

We are continuing to look into connection problems that some workspaces are seeing. Thank you for your patience as we do so. We will update here as soon as there has been any change in status.

3:30 PM PST

We have found that some workspaces are facing connectivity issues. We are investigating at the moment and will share more information as soon as we have it.

3:03 PM PST

Some people may be having an issue with Slack. We’re currently investigating and will have more information shortly. Thank you for your patience.

2:53 PM PST

Services affected

Connections

Status

Resolved

Incident

Degraded performance with files unfurling and search results for files

We have a fix in place for this issue, so all affected customers should now be seeing file search and unfurling working properly. Thanks for your patience and apologies for any interruption to your day.

12:35 PM PST

We're seeing some signs of improvement, but aren't out of the woods just yet. We'll continue to update you as we make progress towards a resolution.

11:38 AM PST

We're continuing our investigation of this issue, and will keep you posted as more information becomes available. Thanks again for bearing with us.

10:40 AM PST

We don't have additional news to share just yet, but we’re focused on getting things back to normal as quickly as we can. Thank you for sticking with us in the meantime.

9:38 AM PST

We’re still working to fix issues with the unfurling and search results of files. We don't have new information to share just yet, but we’ll keep you updated on our progress.

9:08 AM PST

We’re continuing to isolate the problem and get everything back to full functionality. We hope to have a fix rolled out as soon as possible.

8:38 AM PST

Some customers may be experiencing issues with files unfurling and search results for files. We're investigating the cause and will report back once we have an update to share.

8:08 AM PST

Teams may be experiencing issues with files unfurling and search indexing. We're investigating the cause and will report back once we have an update to share.

8:02 AM PST

Services affected

Link Previews

Posts/Files

Search

Status

Resolved