On August 16, 2019 at 5:25 a.m. PDT, we received a report that some Enterprise Grid users were unable to open a direct message, use the Quick Switcher or mention a team member in Slack. We identified that it was affecting a small number of customers who used the shared channels beta on their workspaces prior to migrating those workspaces to the same Enterprise Grid organization.
Due to a code change, we erroneously classified some users as being users from other external organizations. This is why those users could not be direct messaged or mentioned. We deployed a fix and by 12:17 p.m. PDT on August 21, 2019, the issue was fully resolved.
4:53 PM PST
We now have the all-clear for this issue. We appreciate your patience while we confirmed these fixes, and apologize for any disruption to your day.
12:56 PM PST
We have now pushed a fix for these issues Enterprise Grid members were experiencing though we will be monitoring things before we call an all-clear. Please let us know at firstname.lastname@example.org if you continue to see issues with mentioning, searching, and messaging other members.
For anyone experiencing these issues on a mobile device, please perform a cache clear to receive this fix: Settings > Advanced > Reset cache.
12:12 AM PST
We're continuing to investigate users on Enterprise Grid who are unable to mention, search and direct messages some members. We appreciate your patience and we will provide an update once it is resolved.
4:46 PM PST
Some people may be having trouble searching for teammates. We’re currently investigating and will let you know once we have more news to share. Thanks for your patience in the meantime.
9:31 AM PST
On August 16, 2019 at 7:13 a.m. PDT, a significant spike in search requests caused the server to overload. This caused search to fail for all users. Upon investigation, we identified the root cause and moved the traffic to other services to process the search requests. We fully resolved the issue at 1:05 p.m. PDT.
4:53 PM PST
We're pleased to report that these intermittent issues with search are now resolved. Thanks for bearing with us while we worked to get things fixed up.
2:10 PM PST
Our team has found the cause of the issue and are working to get things back to normal as soon as possible.
9:15 AM PST
We haven't yet nailed down the cause of the issue. We'll continue to update you with our progress.
8:15 AM PST
Some people are experiencing issues with our Search function. Our team is working to resolve the issue. Thanks for your patience.
7:45 AM PST