Friday August 23, 2019

Incident

DMs and starred channels missing from sidebar

Issue Summary:

On August 23, 2019 at 10:50 a.m. PDT, some customers reported seeing issues with their direct messages (DMs) not showing on the sidebar in their workspace.

Our team investigated and discovered that a recently deployed code change meant to prevent redundant loading of member data caused a regression. This resulted in Slack not fetching the necessary member data to show DMs in the sidebar.

Our team was then able to remedy the initial code change, resolving the issue for all customers on August 23, 2019 at 4:05 p.m. PDT.

3:32 PM PST

We have identified the issue causing DMs be removed from the sidebar, and we have rolled out a fix. Clearing your cache and refreshing should solve this issue.

Stars missing from the sidebar has been identified as an iOS bug. Anyone who wrote in about this issue will be contacted when we've resolved the bug.

Thanks for your patience!

4:05 PM PST

We're afraid we have no updates for now, though our team is actively investigating this issue. We will post again once we have new news to share. Thank you for your patience!

2:28 PM PST

Apologies for the continued sidebar issues. We are still diligently investigating.

1:56 PM PST

We're still actively pursuing what might be causing this. Thanks again for sticking with us!

1:24 PM PST

We're still digging into this issue, and will share updates as they become available. Thank you again for bearing with us in the meantime.

12:53 PM PST

Still no news to share, but we're working hard to identify how to get this one fixed. We'll let you know once more details are available.

12:24 PM PST

We still haven't gotten to the bottom of this issue, but are continuing to investigate. We're sorry for any inconvenience caused in the meantime.

11:53 AM PST

We're still looking into why starred channels and DMs may not be appearing in the sidebar. For now, these conversations are still accessible via search and keyboard shortcuts. We'll continue to keep you posted as more news becomes available.

11:25 AM PST

Some customers may be noticing that DMs and starred channels are not showing in their sidebars. We're currently investigating and will be back once we have more info. Thanks for your patience in the meantime.

10:53 AM PST

Services affected

Messaging

Status

Resolved