Thursday August 29, 2019

Incident

Some customers cannot create channels that contain a dash or an underscore in the name

Issue Summary:

On August 28, 2019 at 10:01 a.m. PDT a change was released which unexpectedly prevented some customers from being able to create channels. Specifically, if the channel name included a hyphen or underscore.

An update was made to ensure channel names with such characters were validated correctly, and by August 29 at 12:33 p.m. PDT channel creation was functioning as expected once again.

10:06 PM PST

We’re happy to report that you should now be able to create channels that contain a hyphen or underscore in the name without any trouble! We apologize for the disruption.

4:01 PM PST

We are still looking into channel name issues with channel creation but we hope we are nearing a fix. Thanks for your patience!

12:21 PM PST

We're seeing report of users having intermittent trouble with creating channel names. We're investigating and will follow up when we know more.

11:46 AM PST

Services affected

Messaging

Status

Resolved

Incident

Some users may be having trouble loading Slack or using certain features

Issue Summary:

Due to an upstream provider removing an IP address from service, some customers were unable to upload files and connect to Slack. We requested customers flush their DNS cache in order to purge the IP address. Please reach out to feedback@slack.com if you’re having any trouble uploading files or connecting to Slack.

6:06 PM PST

We've discovered that an incorrect IP address for one of our servers was cached by some ISPs and customers' machines. We have received several confirmations that flushing DNS resolves the issue. Let us know at feedback@slack.com if that's not the case, and we'd be happy to have a look.

6:55 AM PST

Our team continue to investigate the issues user are having while loading or using Slack. We are very sorry for any disruption caused and appreciate you bearing with us.

6:25 AM PST

It has come to our attention that some users may be having trouble loading Slack or having some general issues with the app at this time. This is impacting our both desktop and mobile apps. We are investigating the issue and will be sure to update you just as soon as we know more. Thanks for your patience.

5:55 AM PST

Services affected

Posts/Files

Connections

Messaging

Status

Resolved

Incident

File uploads are failing for some workspaces

Issue Summary:

Due to an upstream provider removing an IP address from service, some customers were unable to upload files and connect to Slack. We requested customers flush their DNS cache in order to purge the IP address. Please reach out to feedback@slack.com if you’re having any trouble uploading files or connecting to Slack.

6:06 PM PST

Folks have reported that flushing DNS cache has resolved the file upload issue some of you have experienced; however, please let us know at feedback@slack.com if that’s not the case.

3:35 PM PST

We're continuing to look into file uploads failing, but haven't solidified a root cause yet. We'll keep you updated as we move forward in our investigation.

8:56 AM PST

Our team is looking into issues with file uploads for some customers. We will keep you updated as we start to look into the root cause.

8:24 AM PST

Services affected

Posts/Files

Status

Resolved