Tuesday August 20 - Monday September 16, 2019

Incident

Problems with Search

Issue Summary:

On August 20, 2019, starting at 2:25 a.m. PDT, we began encountering issues with how we store some language-specific content in search. The issues caused some search queries to fail for some customers. To resolve the issue, we identified a problematic indexing process and restarted it. Search was fully recovered by 4:12 a.m. PDT.

4:58 PM PST

The problems users were experiencing with search have now been resolved. Thank you for your patience while we worked through this.

4:13 AM PST

While search is now returning results successfully, it is worth noting that new messages will not be shown in these results. We are continuing to work on improvements.

3:50 AM PST

We are making positive progress, and it seems that search should be working as expected for most users. Once we are confident that a full fix is in place, we will share this news.

3:20 AM PST

Some users may be experiencing difficulty searching in Slack. We are investigating the cause, and will update with news as we have it. Apologies for any inconvenience.

2:50 AM PST

Some people may be having an issue with Slack. We’re currently investigating and will have more information shortly. Thank you for your patience.

2:47 AM PST

Services affected

Search

Status

Resolved