On August 30, 2019, beginning at 3:04 p.m. PDT, we received reports that some Enterprise Grid customers were unable to connect to Slack. Upon investigation, we identified that a large spike in requests was causing the symptoms of degraded access and degraded search in Slack. To fix the issue, we rolled back recent updates causing the increased load. The issue was fully resolved at 4:29 p.m. PDT.
4:49 PM PST
We've got good news: we're in the clear and everyone should be able to connect again. We're sorry for any trouble this caused. Thanks for sticking with us.
4:32 PM PST
We're seeing some positive signs and people should be able to connect again. However, if you're still having issues, please let us know at firstname.lastname@example.org.
3:45 PM PST
We’ve heard reports that some people are experiencing degraded service or have trouble connecting to Slack. We're sorry for any disruption this has caused to your day.
3:30 PM PST
Some people may be having an issue with Slack. We’re currently investigating and will have more information shortly. Thank you for your patience.
3:24 PM PST