Tuesday August 20, 2019

Incident

Customers unable to access context menu on Admin page under certain resolutions.

Issue Summary:

On August 20, 2019, beginning at 5:22 p.m. PDT, some customers reported not being able to access the context menu on the Admin page. After some investigation, it was discovered that a change to the padding and layout of the Admin page meant some customers had trouble accessing the context menu on this page under certain resolutions.

By 10:35 p.m. PDT, the issue was resolved for all resolutions and customers were able to access the context menu again.

11:46 PM PST

We’re happy to report that the issues with accessing the context menu on the Admin page have now been fixed. There are other elements on the same page that we are still working to align correctly. Please reach out to feedback@slack.com for more information on this effort. To those affected, we’re so sorry for the disruption to your day. Thanks for sticking with us on that.

10:15 PM PST

We believe we've found the issue’s root cause and are working hard to get things back up and running. Thanks for bearing with us.

8:17 PM PST

We're still trying to pin down the root cause of this context menu issue. We hope to bring some good news soon.

7:06 PM PST

We have no new information to share just yet, but we're continuing our efforts. Thanks for your patience here.

6:34 PM PST

Some people may be having issues with accessing the context menu on their Admin page under certain resolutions. We’re working on getting this sorted swiftly.

In the meantime, you should be able to work around this by adjusting the window size to smaller than 1473px by using the keyboard shortcut Cmd/Ctrl and "-" or larger than 1580px with the keyboard shortcut Cmd/Ctrl and "+".

6:01 PM PST

Services affected

Workspace/Org Administration

Status

Resolved