Monday August 5 - Tuesday October 15, 2019

Incident

Mentions in messages not working for Enterprise Grid workspaces

Issue Summary:

On August 5th starting at 9:57 a.m. PDT, we received reports that some Enterprise Grid customers were unable to mention team members. This was due to an earlier issue we had thought to be resolved on August 2nd at 3:55 p.m. PDT after we reverted the update that caused it.

This didn't resolve it for all affected customers though, so our team then deployed a fix and the issue was resolved for all customers on August 5th at 2:27 p.m. PDT.

6:37 PM PST

Tagging teammates in messages is working once again. If you're experiencing any trouble here, reload Slack using Cmd/Ctrl + R and you should see an improvement. Sorry for the disruption and thank you for bearing with us.

12:15 PM PST

We're investigating reports of autocomplete not tagging users properly in Enterprise Grid workspaces. Our team is looking into it and we'll share more as soon as we can.

11:13 AM PST

Services affected

Messaging

Status

Resolved