Friday August 16, 2019

Incident

Trouble searching, mentioning, and messaging team members for some Grid customers

On August 16, 2019 at 5:25 a.m. PDT, we received a report that some Enterprise Grid users were unable to open a direct message, use the Quick Switcher or mention a team member in Slack. We identified that it was affecting a small number of customers who used the shared channels beta on their workspaces prior to migrating those workspaces to the same Enterprise Grid organization.

Due to a code change, we erroneously classified some users as being users from other external organizations. This is why those users could not be direct messaged or mentioned. We deployed a fix and by 12:17 p.m. PDT on August 21, 2019, the issue was fully resolved.

4:53 PM PST

We now have the all-clear for this issue. We appreciate your patience while we confirmed these fixes, and apologize for any disruption to your day.

12:56 PM PST

We have now pushed a fix for these issues Enterprise Grid members were experiencing though we will be monitoring things before we call an all-clear. Please let us know at feedback@slack.com if you continue to see issues with mentioning, searching, and messaging other members.

For anyone experiencing these issues on a mobile device, please perform a cache clear to receive this fix: Settings > Advanced > Reset cache.

12:12 AM PST

We're continuing to investigate users on Enterprise Grid who are unable to mention, search and direct messages some members. We appreciate your patience and we will provide an update once it is resolved.

4:46 PM PST

Some people may be having trouble searching for teammates. We’re currently investigating and will let you know once we have more news to share. Thanks for your patience in the meantime.

9:31 AM PST

Services affected

Search

Status

Resolved