1:54 PM PST
We’ve restored full functionality for direct messaging with bots, and things are back to normal. In order to see the fix, affected users should reload Slack using Ctrl + R or Cmd + R. Apologies for the interruption we caused, and thank you for your patience.
10:08 AM PST
While we look into this issue, we've found that Guests may be able to direct message bots with this workaround:
1. Access the workspace in a web browser (e.g. Google Chrome).
2. Open the direct message with the bot, where the web browser URL will appear in this format: https://app.slack.com/client/T9999999/D8888888/app.
3. To bypass the "This is still a work in progress" error, remove the trailing '/app' from the URL and hit Enter.
If you continue to have troubles after trying this, please let us know through firstname.lastname@example.org. We hope to have a permanent fix out as soon as possible.
11:59 PM PST
We're aware that some people with Guest accounts are unable to open direct messages with bots. We’re currently investigating, and we’ll update this page as soon as we have more information. We're sorry for the disruption.
11:25 PM PST