Thursday October 3, 2019

Issue Summary: On October 3, 2019 from 2:46 p.m. PDT, some customers started seeing an error when trying to connect to Slack. This issue was caused by a change we deployed. We reverted this change at 10:15 p.m. PDT, which allowed affected customers to reconnect to Slack. We determined the issue was fully resolved at 10:48 p.m. PDT.

Oct 4, 8:23 AM UTC

Customers affected by the "1AE32E16D91F" error should no longer have trouble connecting to Slack. We’ve rolled out a fix and have confirmed Slack is back to normal. Please send a note to feedback@slack.com if you continue to experience issues.

Oct 4, 5:53 AM UTC

We’re still working towards a full resolution, but we're seeing improvements. For those affected, clicking the prompt to reload or refreshing Slack with Ctrl+R or Command+R should help. We'll report back here once this is completely resolved.

Oct 4, 5:45 AM UTC

Some customers are seeing an error code ("1AE32E16D91F") when connecting to Slack. We’re looking into this and will let you know when we have more information to share.

Oct 4, 4:14 AM UTC