Monday January 13, 2020

Incident

Images are not displaying on mobile

Issue Summary:

On January 13, 2019 from 10:57 a.m. PST, customers began experiencing issues with viewing and downloading images uploaded in Slack. Upon investigating, we determined that a change that we made impacted authentication mechanisms, which resulted in customers being incorrectly redirected when trying to load images in our mobile app or when downloading images via our API. After we reverted this change, we determined that the issue was completely resolved at 3:42 p.m. PST.

5:13 PM PST

We have released a fix and things are now running smoothly. Customers experiencing issues viewing images or using our API to download files should see things working once again. If you are still having any trouble, please reset your mobile app's cache under Settings > Advanced > Reset Cache. We apologize again for any inconvenience this caused.

2:01 PM PST

No additional news to share yet, but we’re focused on getting things back to normal as quickly as we can. Thank you for your continued patience.

1:33 PM PST

We're still actively investigating this issue. While we don't have new details to share just yet, we'll continue to keep you posted.

1:03 PM PST

Customers using our mobile apps may be unable to see images posted in Slack. We're on the case and will let you know as soon as we have more details to share. We're sorry for the disruption in the meantime.

12:32 PM PST

Services affected

Posts/Files

Status

Incident