Friday March 13, 2020


Issues loading content in Slack

Issue Summary:

On March 12, 2020 at 9:00 p.m. PDT some customers began experiencing intermittent issues viewing channel names, user names, and posts. This occurred when our auto-incrementing encoded IDs grew from 8 to 10 digits which caused some issues with the codebase. By March 13, 2020 at 3:43 p.m. PDT we had fixed our code to better handle IDs with longer ID lengths.

11:59 AM PST

We’ve resolved the issue with some features failing to load and Slack is back to full functionality. We’re sorry for the disruption this has caused.

3:58 PM PST

Our team continues to work to get full functionality restored as soon as possible. No additional information to share just yet, but we’ll keep you posted as soon we have an update.

12:51 PM PST

We're continuing to look into this issue and work towards a fix. Thank you again for bearing with us in the meantime.

11:49 AM PST

Upon further investigation, we've also found that this issue may be causing issues with installing apps or integrations in Slack. We'll continue to keep you in the loop as more information becomes available.

10:47 AM PST

We're still hard at work investigating a fix for this issue. We're sorry about the continued trouble and we'll let you know once we have more information to share.

10:07 AM PST

Some users may be experiencing issues with various features in Slack, including app, channel, and user names not displaying as expected. We're aware of the source of the issue, and we have a team of engineers dedicated to fixing this as soon as possible. We'll keep you posted as we make progress towards a fix.

9:34 AM PST

Some people may be having an issue with Slack. We’re currently investigating and will have more information shortly. Thank you for your patience.

9:07 AM PST

Services affected