Thursday April 2, 2020

Incident

Issues with delayed or failing searches and API actions

For those affected, we're happy to report that we've resolved the issues with failures and delays to our API services and actions such as search and account deactivations. We apologise for keeping you away from these features.

9:43 PM PST

We're still actively working on the issues with these delays and have found that some API services may be timing out as a result. We'll share more news as soon as we've resolved this. Thanks for your patience with us.

7:36 PM PST

We’re still investigating the issue with these delayed or failed actions, and we've discovered that this may be affecting searching in Slack as well. We'll confirm as soon as things are working as they should be.

6:24 PM PST

Some of our customers are having trouble completing certain user-related actions, such as when deactivating members. We're currently investigating the cause of these delays, and we'll keep you posted as soon as we have more information. We're sorry for the disruption.

5:49 PM PST

Services affected

Workspace/Org Administration

Search

Apps/Integrations/APIs

Status

Incident