Tuesday April 14, 2020

Incident

Some Enterprise Key Management customers experiencing issues when trying to read or write messages

Issue Summary:
From 1:40 p.m. PDT on April 14, 2020 until 10:54 a.m. PDT on April 15, 2020, we experienced an issue impacting our Enterprise Key Management (EKM) feature. People in workspaces that use EKM may have seen errors when viewing Slack during the time we ran an internal configuration management tool. Further testing of the tool has not resulted in any customer facing errors, though we are continuing to investigate the root cause of this issue.

9:18 AM PST

Enterprise Key Management should be working as expected for customers. We're sorry for the trouble, and we truly appreciate your patience.

12:46 PM PST

We've been seeing improvements to the performance of accounts with Enterprise Key Management enabled though we're still investigating the root cause. Thank you for your patience as we get to the bottom of this.

5:50 PM PST

Some customers with Enterprise Key Management enabled may be experiencing issues when trying to read or write messages. We’re looking into it and will provide another update as soon as it’s available.

4:30 PM PST

Some people may be having an issue with Slack. We’re currently investigating and will have more information shortly. Thank you for your patience.

4:20 PM PST

Services affected

Messaging

Status

Incident