On June 11, 2020 from 1:00 a.m. PDT until 7:49 a.m. PDT, customers were unable to see some recent messages and files in their search results. We traced this issue to a recent change made to the configuration of our internal deployment instances.
We disabled the instances experiencing this issue, which allowed our search indexing jobs to catch up to real time. As a result, all impacted users were able to see up-to-date search results without issue.
4:05 PM PST
For those affected, we're happy to report that we've fixed this issue and search results have returned to normal. We apologise for keeping you away from your work and causing this disruption to your searches.
7:16 PM PST
We're investigating problems with search indexing. In the meantime, people might notice some messages and files not showing up in search results. We apologize for the inconvenience.
5:55 AM PST
For those affected, we're happy to report that the issues with threads has been resolved. We apologise for the trouble this caused. If you are still unable to view threads in Slack, please refresh the app with Ctrl+Shift+R or Command+Shift+R.
10:56 PM PST
Some of our customers are having trouble loading the Threads view. We're currently looking into the cause, and we'll be back with an update as soon as we have more information. We're sorry for the disruption.
8:27 PM PST
On June 11, 2020 from approximately 4:30 p.m. PDT until 6:53 p.m. PDT, Slack experienced an issue where uploaded files appeared in the Drafts section. In particular, customers may have seen that uploaded files remained in the message input field and that removing the message in the Drafts section also deleted the uploaded file. We identified and reverted the change that caused this issue, restoring the expected file upload and Drafts section behaviour. The issue was resolved at 6:56 p.m. PDT.
10:18 PM PST
We're happy to report that the issues with file uploads being saved as drafts is now fixed. Customers who were affected may need to refresh Slack with Command+Shift+R or Ctrl+Shift+R. We apologise for the trouble that this caused.
7:03 PM PST
We’ve identified what’s causing this issue and we're actively working to restore the file upload behaviour back to normal. We've pushed out a fix, but we're not out of the woods just yet. In the meantime, affected customers can receive our latest changes by refreshing Slack with Command+Shift+R or Ctrl+Shift+R.
6:56 PM PST
Some of our customers are experiencing an issue with file uploads being saved as drafts. Upon deleting the draft, customers may notice that the original file upload will be deleted as well. We're currently investigating the cause, and we'll keep you posted as soon as we have more information. We're terribly sorry for the disruption.
6:10 PM PST
We've identified the cause of the issue, and we've rolled out a change to restore full functionality of our reminders feature. All customers should now be able to receive reminders without issue. Thank you for your patience while we fixed things up.
10:32 AM PST
Some of our customers are having trouble receiving their reminders in Slack. We're currently looking into the cause, and we'll keep you posted as soon as we have more information. We're sorry for the disruption.
12:10 AM PST