Thursday June 11, 2020

Incident

Search results not returning all messages and files

Issue summary:
On June 11, 2020 from 1:00 a.m. PDT until 7:49 a.m. PDT, customers were unable to see some recent messages and files in their search results. We traced this issue to a recent change made to the configuration of our internal deployment instances.

We disabled the instances experiencing this issue, which allowed our search indexing jobs to catch up to real time. As a result, all impacted users were able to see up-to-date search results without issue.

4:05 PM PST

For those affected, we're happy to report that we've fixed this issue and search results have returned to normal. We apologise for keeping you away from your work and causing this disruption to your searches.

7:16 PM PST

We're investigating problems with search indexing. In the meantime, people might notice some messages and files not showing up in search results. We apologize for the inconvenience.

5:55 AM PST

Services affected

Search

Status

Incident