Friday June 19, 2020


Accounts cannot be created with email signup

Issue summary:
From 5:00 p.m. PDT on June 18, 2020 until 2:37 a.m. PDT on June 19, 2020, customers may have experienced trouble joining workspaces if using the email domain signup option. Upon looking into the issue, we found a syntax error in a recent update to our sign up flow, passing a mismatched set of values when customers created an account using domain signup. We reverted the update that included this error, resolving the issue for all customers.

4:18 PM PST

We have resolved the issue customers may have been experiencing when creating a new account via email domain signups. We're back to normal now and thank you for your patience.

7:36 AM PST

Customers may have issues creating new accounts via email domain signups. Our team is investigating the cause and we'll keep you updated as soon as we have more information.

In the meantime, users can join workspaces by using email invites or shared invite links instead. We're very sorry for the inconvenience.

12:38 AM PST

Services affected