Wednesday August 19, 2020

Issue summary: On August 19, 2020 at 5:30 p.m. PDT, we deployed a change in the connection process to some of our servers in the APAC region. A bug in the new code caused some of the API calls to be invalid, which resulted in connection problems for people. We rolled back the update and stabilized the affected servers. We returned to a healthy state by August 20, 2020 at 3:58 a.m. PDT.

Aug 20, 12:46 PM UTC

Slack is fully operational again after we fixed the problem causing connection trouble. Thanks for bearing with us and sorry about the hassle.

Aug 20, 11:07 AM UTC

We brought the rate of connection errors down. We're not out of the woods yet but our team continues patching things up. We'll have more updates soon.

Aug 20, 10:07 AM UTC

Some people might still be running into problems with loading messages and connecting to Slack. We continue to work on restoring the service.

Aug 20, 9:05 AM UTC

We’re still investigating issues some customers are experiencing with loading messages and Android devices having trouble connecting. We don’t have any new information to share at this time. We’ll provide another update in 60 minutes.

Aug 20, 8:04 AM UTC

Our investigation is still ongoing. We'll return with an update in 30 minutes.

Aug 20, 7:36 AM UTC

We’re working hard to get things back up and running — we’ll have another update in 30 minutes.

Aug 20, 7:05 AM UTC

No additional news to share just yet. We'll be back with an update in 30 minutes. Thank you for your patience while we work on this.

Aug 20, 6:35 AM UTC

We're still working to get to the bottom of this. We’ll provide another update in 30 minutes.

Aug 20, 6:05 AM UTC

Unfortunately, we are seeing increased error rates again. Some customers may have trouble loading new messages, and some customers on Android devices may have trouble connecting to Slack. We apologise for the continued disruption, we're working to restore normalcy as fast as we can.

Aug 20, 5:35 AM UTC

Customers should no longer be having trouble loading new messages. Please reach out to us at feedback@slack.com if you have any further hassles. We’re sorry for the disruption this has caused.

Aug 20, 5:10 AM UTC

We're still working to resolve this issue. We’ll be back with another update in 30 minutes. We appreciate your patience.

Aug 20, 4:46 AM UTC

We’re still investigating why some customers may be having trouble loading new messages in Slack. We don’t have any new information to share at this time. We’ll provide another update in 30 minutes.

Aug 20, 4:13 AM UTC

No additional news to share just yet, but we’re focused on getting things back to normal as quickly as we can. We’ll be back with another update in 30 minutes.

Aug 20, 3:43 AM UTC

Some customers may be experiencing issues with loading new messages in Slack. We are very sorry for the disruption. We are investigating, and we'll be back with an update as soon as we have more information. Thank you for bearing with us.

Aug 20, 3:13 AM UTC