Thursday August 20, 2020


Slash commands not working

Issue summary:
On August 20, 2020 from 8:56 a.m. PDT to 10:04 a.m. PDT, customers may have experienced an “invalid_service” error when attempting to use some slash commands in Slack.

Upon further investigation we found that some slash command requests were timing out due to not receiving a response back from an upstream service provider within the timeframe allotted for these requests. By 10:04 a.m., these requests were no longer timing out and the issue was resolved for all impacted users. This did not require remediation action our end.

12:38 PM PST

We've identified the issue and functionality of slash commands has been restored. Apologies for any trouble this may have caused in the meantime, and if you do run into further trouble let us know at

10:09 AM PST

We're currently looking into an issue impacting the use of slash commands. We'll be back with an update once we have more information and we appreciate your patience in the meantime.

9:59 AM PST

Services affected