Wednesday September 2, 2020

Issue summary:
On August 31, 2020 at 4:28 p.m. PDT, a code change inadvertently prevented Slack from displaying the appropriate error message when customers attempted to change their workspace URLs to unavailable URLs.

Instead of indicating the URL was unavailable, the submission would fail silently and the change appeared to be successful when it wasn't.

We found that the code change unintentionally omitted a necessary string of code. We corrected this on September 2, 2020 at 2:33 p.m. PDT, which resolved the issue.

6:20 PM PST

Our update here's a bit delayed, but we’re pleased to report that things should be back to normal. You should now see the appropriate message when attempting to change a workspace’s URL to one that's already in use.

3:41 PM PST

Some customers may still encounter a silent failure when attempting to change a workspace's URL to one that's already in use. When trying to change a URL to one that's in use, the expected behaviour is to see the URL's unavailable. We're actively working on a fix, and we'll share our next update at 1:30 p.m. PDT.

10:06 AM PST

At the moment, attempting to change your workspace's URL to an unavailable URL will result in a silent failure. We're continuing to investigate, and we'll be sharing our next update at 9:30 a.m. PDT. Apologies for the disruption.

5:32 AM PST

Some customers may experience issues changing their workspace's URL. At the moment, attempting to change your URL to an unavailable URL will result in a silent failure. We're investigating, and we'll be back with an update as soon as we have more information. Apologies for the trouble.

12:17 AM PST