Friday September 11, 2020

Issue summary:
From September 11, 2020 at 9:30 a.m. PDT, Enterprise Grid customers were unable to approve shared channel invitations when inviting an external workspace to a channel within their org.

A problem with the event logging during the approval flow introduced an issue preventing Grid customers from approving shared channel invitations. This may have manifested as a silent failure or in an error message. We reverted the change that introduced this problem and resolved the issue at 5:07 p.m. PDT.

12:00 AM PST

Enterprise Grid customers should be able to approve shared channel invitations once again. If you have an existing invitation that couldn't be approved, please click "Approve" now.

We appreciate your patience today.

5:13 PM PST

Enterprise Grid customers are unable to approve shared channel invitations when inviting an external workspace to a channel within their org. Paid customers who are not on Enterprise Grid can approve shared channel invitations.

If a paid customer invites an Enterprise Grid org to a shared channel, the org can accept the invitation.

We’re currently investigating, and we apologize for the disruption.

3:56 PM PST