Tuesday September 15, 2020

Issue summary:
From September 15, 2020 at 1:17 p.m. PDT until 10:09 p.m. PDT, Enterprise Grid users were unable to view their help request history within Slack.

We traced the problem to how we were fetching help request data for Enterprise Grid users after a recent database migration. We reverted the migration, which allowed help request data to be fetched correctly again.

3:07 AM PST

We're happy to report Enterprise Grid users should no longer have trouble viewing their help request history. We’re sorry for the disruption.

10:24 PM PST

Some Enterprise Grid users may have trouble viewing their help request history. We’re currently looking into this, and we'll provide an update when we can.

8:31 PM PST

Issue summary:
On September 15, 2020 at 1:17 a.m. PDT, we began investigating reports about data imports and exports not completing.

We initially thought these reports were connected to a data imports and exports issue we posted about on September 14, 2020. However, after further investigation, we determined these were isolated reports unrelated to that issue.

As of September 15, 2020 at 9:38 a.m PDT, we determined there wasn't a widespread issue with data imports and exports, and we'll continue investigating these recent reports individually.

2:49 PM PST

After further investigation we've discovered the reports are isolated import issues. There's not a larger issue with imports or exports at this time. We apologize for causing any concern today.

9:59 AM PST

Some users have reported issues with imports and exports failing to complete at this time. We're working to resolve the issue and will share more information as soon as it’s available. Thank you for your patience.

1:39 AM PST