Tuesday September 22, 2020

Incident

Some apps and browsers are failing to connect

Issue summary:
On September 22, 2020 from 12:01 p.m. to 1:31 p.m. PDT, some users couldn't connect on desktop and received the error message "Something's gone awry, and Slack isn't loading" when attempting to load their workspaces.

After launching an investigation, we found that a recent name change in our code had unintended consequences that caused the issue. We rolled back the change, and the issue was resolved for all affected users.

4:12 PM PST

We've resolved the issue where desktop apps and browsers logged into more than one workspace could not connect to Slack. If you're still running into an error, please try loading Slack once more, then reach out to feedback@slack.com

1:31 PM PST

We're working to get things back to normal as swiftly as possible, and we apologize for the disruption.

1:25 PM PST

Some customers might experience issues with loading Slack on their desktop apps and in Chrome if logged into more than one workspace.

12:01 PM PST

Services affected

Connections

Status

Incident