Monday September 14, 2020

Incident

Trouble with imports and exports

Issue summary:
Starting at 3:17 a.m. PDT on September 14, 2020, we received reports that some data exports and data imports were stalled or stuck on 'Waiting'.

Our initial investigation revealed a backlog of exports awaiting processing. We increased the processing capacity while we investigated further.

We discovered that a change on September 8, 2020 inadvertently introduced a bug that caused some duplicate export requests. The duplicated requests piled up, causing processing delays to data imports and data exports. We deployed a fix to correct the issue, preventing further duplicate requests.

While we previously reported that exports were still delayed at 11:43 a.m. PDT, we've confirmed imports and exports were no longer delayed after 10:14 a.m. PDT on September 14, 2020, and the issue was resolved at this time.

12:03 AM PST

Exports should no longer be delayed. We appreciate you sticking with us and apologize for the interruption.

2:32 PM PST

We're happy to report that imports should be working as expected now. Users will continue to experience delays with exports, and we're actively working on resolving this issue. Thanks for your continued patience.

11:43 AM PST

We've received reports of some users being unable to use imports or exports at this time. Our team is investigating, and we'll share more news just as soon as we have it. We appreciate you bearing with us.

8:51 AM PST

Services affected

Workspace/Org Administration

Status

Incident