Thursday September 10, 2020


Some apps cannot be installed from the Slack App Directory

Issue summary:
From September 10, 2020 at 3:58 p.m PDT until September 10, 2020 at 9:31 p.m. PDT, customers experienced issues installing certain apps from the Slack App Directory. Upon investigation, we found that an earlier fix for an unrelated bug had inadvertently affected the installation of some apps. We reverted this change, which resolved the issue for all affected customers.

12:18 AM PST

Customers should no longer experience any issues installing apps from the Slack App Directory. If you're still encountering problems, please try reloading Slack twice. If that doesn't do the trick, let us know at Thanks again for bearing with us.

9:46 PM PST

Some customers may be experiencing issues installing apps from the Slack App Directory, including Zapier, Bugsnag, and Polly.

We are currently working to get things back up and running as quickly as possible. In the meantime, we apologise for any disruption this may cause.

8:53 PM PST

Services affected