Tuesday September 15, 2020

Incident

Enterprise Grid users may have trouble viewing their help request history

Issue summary:
From September 15, 2020 at 1:17 p.m. PDT until 10:09 p.m. PDT, Enterprise Grid users were unable to view their help request history within Slack.

We traced the problem to how we were fetching help request data for Enterprise Grid users after a recent database migration. We reverted the migration, which allowed help request data to be fetched correctly again.

3:07 AM PST

We're happy to report Enterprise Grid users should no longer have trouble viewing their help request history. We’re sorry for the disruption.

10:24 PM PST

Some Enterprise Grid users may have trouble viewing their help request history. We’re currently looking into this, and we'll provide an update when we can.

8:31 PM PST

Services affected

Workspace/Org Administration

Status

Incident