Tuesday October 13, 2020


Issues with posting permissions for threads

Issue summary:
On October 12, 2020 at 2:20 p.m. PDT, some customers experienced issues with the 'Allow threads' option for channels. This resulted in message posting being restricted to Admins only.

After a thorough investigation, we traced the cause to a recent change in our application that did not respect the 'Allow threads' functionality. We reverted the change and confirmed the issue was resolved on October 14, 2020 at 2:34 p.m. PDT.

5:56 PM PST

We've released a fix for the 'Allow threads' option, and everything should be back to normal. Apologies for the earlier trouble and thank you for your patience.

2:58 PM PST

We’re nearing a fix for this issue. Functionality is almost back to normal, but we’re still working towards a full resolution. We’ll be back with another update as soon as we can confirm the issue is resolved.

10:00 AM PST

This issue is isolated to our desktop applications and browsers. Mobile applications are unaffected.
Our next update will be at 10:00 a.m. PDT.

2:42 AM PST

Some customers may be experiencing issues with the 'Allow threads' option for channels where message posting is restricted to Admins only. We're very sorry for the disruption. We are investigating and we will provide another update as soon as we have more information to share.

11:29 PM PST

Services affected

Workspace/Org Administration