Monday October 5, 2020

Incident

Trouble processing messages with the RTM API

Issue summary:
On October 5, 2020 around 6:50 p.m. PDT, some customers began experiencing trouble processing messages with the RTM (Real Time Messaging) API. This included issues interacting with apps and bots.

This was related to the outage we were experiencing during this time. After the outage was resolved, we noticed lingering errors in applications using the RTM API which were caused by the earlier disruption. A fix was deployed on October 5, 2020 around 10:30 p.m. PDT.

6:15 PM PST

We’ve resolved the issue with the RTM API and users should no longer be having trouble. We’re sorry for the disruption this has caused.

11:40 PM PST

We don't have any new information to share at the moment. We'll be back with an update as soon as we do. Thank you for your patience.

8:27 PM PST

Our investigation of the RTM API issue is still ongoing. We will provide another update in 30 minutes.

7:56 PM PST

No additional news to share at this stage, but we’re focused on getting things back to normal as quickly as possible. We’ll be back with another update in 30 minutes.

7:26 PM PST

Some customers may be experiencing trouble processing messages with the RTM API, including issues interacting with apps and bots. We apologise for the disruption. We are investigating and will work to resolve this as fast as we can.

6:56 PM PST

Services affected

Apps/Integrations/APIs

Status

Incident