Wednesday December 23, 2020

Incident

Older versions of the Slack app and web browsers are having trouble connecting

Issue summary:
On December 23, 2020 at 07:35 a.m. PST, a change to our calls feature caused some users on older clients to experience issues loading Slack.

While users who updated to a recent client release were immediately able to successfully load Slack, we reversed the update that caused this. By 10:27 a.m. PST, full functionality was restored to the affected clients.

12:42 PM PST

Customers affected by this issue should no longer be having trouble.
If they ran into an error message while connecting, they'll need to click the reload button to see the fix.

We apologize for any inconvenience.

11:37 AM PST

Older versions of the Slack app are having trouble connecting. We are investigating this and will update here when we have news to share.

Currently, updating the app or browser can help alleviate this issue.
For instructions on updating the Slack app, please see the steps here: https://slack.com/help/articles/360048367814-Update-the-Slack-desktop-app

9:26 AM PST

Services affected

Login/SSO

Connections

Status

Incident