Tuesday December 1, 2020

Incident

Troubles starting Slack calls

Issue summary:
On December 1, 2020 from approximately 9:10 a.m. to 9:44 a.m. PST, some users were unable to start Slack calls.

Upon investigation, we discovered that a recent code change unintentionally caused fatal errors in production when initiating a new call. Once the cause was identified, we immediately reverted the change, which resolved the issue.

12:13 PM PST

Functionality is back to normal, and people should no longer have issues starting Slack calls. We’ll be back with a summary of the issue.

9:58 AM PST

Some people are having troubles starting Slack calls. We’re investigating the situation, and we'll be back when we have more information to share. We apologize for any inconvenience this may be causing.

9:43 AM PST

Services affected

Calls

Status

Incident