Tuesday January 12, 2021

Incident

East coast customers may have trouble loading Slack

Issue summary:
On January 12, 2021 from 11:00 a.m. to 1:44 p.m. PST, some customers encountered degraded performance while loading Slack and some of its features. We traced the issue back to a recent code change. We reverted this change soon after and the issue was resolved.

7:04 PM PST

Apologies for the delay - we believe these issues should now be resolved, but please let us know if you're still experiencing problems by writing to us at feedback@slack.com.

2:10 PM PST

We’re still investigating the ongoing issues with loading Slack. There are no additional details to share just yet, but we’ll follow up in 30 minutes. Thanks for bearing with us.

12:58 PM PST

Customers on the east coast may be experiencing trouble loading Slack, including but not limited to issues with loading the Quick Switcher, users, and profile details. Our team is investigating and we'll follow up as soon as we have more insight. We're very sorry for the disruption.

12:24 PM PST

Services affected

Connections

Status

Incident