Tuesday January 19, 2021

Incident

A small percentage of users may be having trouble connecting to or using Slack

Issue summary:
On January 19, 2021 from around 7:54 a.m to 9:15 a.m PST, a small percentage of users experienced trouble connecting and/or degraded performance in Slack.

This issue was a result of too many requests being sent to a set of servers. We implemented a set of fixes to resolve the trouble for affected users.

We recognize this summary has been posted after the 24 hour mark, and we appreciate your patience while we worked to understand more about the issue and user impact.

1:30 PM PST

We’ve rolled out a fix and customers should no longer be noticing issues with Slack. Thank you for your patience while we sorted this out. We'll be following up with an issue summary within the next 24 hours.

10:12 AM PST

Functionality is almost back to normal, but we’re still working towards a full resolution. We’ll be back with another update once things have been fully restored.

9:42 AM PST

Our investigation is still ongoing at this time. While we don't have any new information to share, we're focused on getting things back to normal as quickly as we can. We'll be back in 30 minutes with another update.

9:12 AM PST

Some users may be experiencing degraded performance with Slack at the moment. Specifically, you might notice general connectivity issues, or troubles sending messages, and searching. Our team is investigating and we'll follow up with more information as soon as we have it. We apologize for any disruption caused.

8:42 AM PST

Services affected

Apps/Integrations/APIs

Workspace/Org Administration

Connections

Messaging

Search

Status

Incident