Friday January 8, 2021

Incident

Calls and posts aren't working for some customers

Issue summary:
On January 8, 2021 from 5:50 p.m. to 8:25 p.m. PST, calls and posts were broken for users on the desktop version of Slack. Users would have encountered an error message while trying to use these features.

This was caused by a recent code change which caused clients to fail to initiate new calls and posts.

Upon discovery of the issue, our team rolled back the code change at 8:25 p.m. PST, and customers could resume using calls and posts again.

6:19 PM PST

We've released a fix for the issue that affected posts and calls on desktop. Affected customers should be able to get things working again by using Cmd/Ctrl+Shift+R to reload the app.

We apologise for the disruption to your day, and we'll be back to share an Issue Summary shortly.

8:40 PM PST

Calls are not working for some customers. We're currently looking into this and apologize for any inconvenience.

8:00 PM PST

Services affected

Posts/Files

Calls

Status

Incident