Friday March 26, 2021

Issue summary:
On March 26, 2021 from around 10:57 a.m. to 5:08 p.m. PDT, a small number of customers were unable to accept shared channel invitations.

We deployed a fix to address an existing bug, which inadvertently resulted in some customers seeing an error message whenever they attempted to accept a shared channel invitation.

The fix was reverted shortly after and the issue was resolved.

10:22 PM PST

We've deployed a fix, and affected customers should be able to accept shared channel invites again.

We apologize for the disruption today. We'll be back with a summary of this issue.

5:44 PM PST

We’ve located the source of the problem, but we’re not out of the woods yet — some people may still be having trouble accepting shared channel invites. We'll continue to keep you updated on progress as we know more.

5:11 PM PST

Customers may have trouble accepting shared channel invites at this time. We're investigating, and we'll follow up with more information as soon as we have it. We apologize for the disruption.

3:54 PM PST