Thursday March 25, 2021

Incident

Trouble searching in Slack

Issue summary:
On March 25, 2021 from 4:58 a.m. to 6.14 a.m. PDT, some users were unable to search in Slack as expected. Affected users might've encountered a low number of search results or an error after searching.

We discovered traffic to some servers caused them to be overloaded, which meant some search queries didn't resolve as they should. We restarted the impacted servers to remediate the issue.

5:31 PM PST

The trouble with search should now be resolved. Please try reloading Slack (press Command/Control + Shift + R).

Should you run into any issue, please contact us at feedback@slack.com

Note: We've updated the title here to be more descriptive.

6:53 AM PST

Some users are experiencing issues with our search feature. We're working hard to resolve the issue as quickly as possible, and we'll update you as soon as we have more information.

We're very sorry for any inconvenience caused.

5:46 AM PST

Services affected

Search

Status

Incident