Monday March 8, 2021

Incident

Trouble with searching for files

Issue summary:
On March 8, 2021 from around 7:00 a.m. to 7:30 a.m. PST, some customers received an error message when trying to search for files in Slack. From around 7:00 a.m. to 7:10 a.m. PST, some customers didn't see files in the autocomplete list when entering their search queries.

We quickly identified an unresponsive server was causing the failures, so we removed this server from service to resolve the trouble for affected users.

Note: We've updated this summary to note the duration of the autocomplete issue as well as what we did to resolve the trouble. We've also updated the title.

8:40 AM PST

Services affected

Search

Status

Incident