Tuesday March 9, 2021

Incident

Some customers experiencing delays

Issue summary:
On March 9, 2021 from 5:30 a.m. to 9:03 a.m. PST, some customers experienced delays, such as uploading files and receiving notifications.

We identified a server upgrade that resulted in tasks taking longer than they should. This upgrade was reverted, and the issue was resolved.

Note: We've updated the title for this issue.

2:28 PM PST

We've confirmed the fix was successful, and affected customers should no longer be experiencing delays. Thank you for your patience and understanding while we got to the bottom of things.

9:13 AM PST

We believe we've identified the source of the issue and deployed a fix. Affected customers should start seeing improved performance, and we'll continue to keep a close eye on the situation. We'll provide another update shortly.

8:47 AM PST

We're still investigating the issue around processing delays. We don't have additional information just yet, but we'll be back in 30 minutes with another update. Thank you for bearing with us.

8:17 AM PST

We're experiencing an issue that's resulting in delays, such as notifications, as well as messages from apps and integrations, taking longer to be delivered.

Note: We've updated this message to clarify what the issue resulted in as well as note the issue wasn't isolated to the two examples provided.

7:47 AM PST

Services affected

Apps/Integrations/APIs

Messaging

Notifications

Status

Incident