Wednesday April 7, 2021

Issue summary:
From April 6, 2021 around 11:55 p.m. to around 5:40 a.m. PDT on April 7, 2021, some users experienced delays receiving mobile notifications on Android.

While performing maintenance, we removed some of the servers involved in delivering push notifications on mobile. This removal resulted in additional load on the remaining servers, so some users didn't receive mobile notifications as soon as expected.

In response, we increased capacity to manage the additional load. Affected users should no longer see this delay in receiving mobile notifications.

Note: On April 6, 2021 at 4:02 p.m. PDT, we posted this site about an issue with delayed mobile notifications on Android. While both of these issues resulted in mobile notifications being delayed, they had different root causes. We've updated this title to specify this issue involved Android specifically (not all mobile devices).

1:03 PM PST

Thank you for your patience. People affected by notification delays should no longer be having trouble. We've rolled out a fix and we've confirmed notifications are back to normal. We're sorry for any disruption experienced.

Please contact us via your Android app in case you're still having notification issues by:

Tap You at the bottom of your screen.
Tap Notifications.
Tap Troubleshoot Notifications to run the diagnostic test.
Open the menu on the top right and use Send Report to get in touch with us.

We apologize for any disruptions to your work day!

5:45 AM PST

We believe we've identified the issue and are working to fix. Early signs are positive but old notifications will continue to come through as we work on it.
We will update as this work progresses.

3:56 AM PST

We continue to investigate the issue and will update when there's anything to share. This looks to mainly affect Android devices. We apologize again for the inconvenience caused.

3:24 AM PST

Some people are experiencing delays with mobile notifications. We're working hard to resolve the issue, and we'll update you as soon as we have more information.

We apologize for the inconvenience caused.

1:57 AM PST