On May 4, 2021 around 11:00 a.m. to 3:27 p.m. PDT on June 11, 2021, a small percentage of users might've not received notifications for threads.
On May 4, 2021, we began rolling out a change to notifications. On June 11, 2021, we started a deeper investigation into reports of users not receiving notifications for threads.
We discovered a potential issue with the change we had started rolling out on May 4, 2021, so we rolled back that change. We saw improvements for some users who weren't receiving notifications for threads. However, the trouble persisted for some users, so we're investigating any outstanding reports separately. If you're encountering any trouble with notifications, please let us know at firstname.lastname@example.org.
Note: We've updated the title to clarify the trouble we were investigating was some users weren't receiving notifications for threads.
11:07 PM PST
We've made a change, and we're seeing improvements with receiving notifications for threads. If you continue to experience trouble, please write us at email@example.com. We'll investigate outside the scope of this issue.
Apologies for the disruption, and thanks again for your patience.
Note: We've updated this message to clarify there were improvements, and we'll investigate outstanding notification trouble outside of the scope of this issue.
4:18 PM PST
Thank you for your patience as we continue to investigate. While we don't have any new information at this time, we'll share an update by 5:00 p.m. PDT, or as soon as new details become available.
3:19 PM PST
Some customers may not be receiving notifications for thread replies. We apologize for the disruption, and we're working to resolve this.
2:34 PM PST